Returns & Exchanges
Each Ten Dots item is handmade and will vary slightly from the image on the website. We strive to have each item be as close to the image on the website as possible. If you find a fault with your item we will accept an exchange if we're notified within 5 days upon receipt of the order.
We will only accept unused pieces in their original packaging with the hang tag. We will not pay for return shipping and there is a 15% restocking fee. Refunds are determined on a case-by-case basis, but generally not issued unless there is a clear mistake on our part. We do our best to quality-check each piece before shipping, but in the unlikely event that you receive an order with quality issues please let us know.
Ten Dots Textiles is not responsible for any delayed, lost, stolen, or damaged packages. Refunds are not issued for these reasons.